Help me please!! You need a new DNA sample and I am unable to sign into my account to...

GetHuman-esee's customer service issue with Ancestry.com from June 2018

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The issue in GetHuman-esee's own words
Help me please!! You need a new DNA sample and I am unable to sign into my account to request a new kit. I've tried my password and am told it is incorrect. I've requested an email to reset but never receive one (no, it's not in my spam). I try to create an account and my email address is already associated with an account! What the heck??? Help me please??? I need to request a new kit ........ Thank you!!! Beth
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Ancestry.com

Customer service issue
Reported by GetHuman-esee
Jun 6th, 2018 - a yr ago
I have an issue with Ancestry.com too
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Seen by 3 customers so far
Similar issue to 216 others
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Items needed
Account holder name
Billing address
Email address on account
Your birthday
Timeline
GetHuman-esee started working on this issue
Jun 6th, 2018 12:01am
GetHuman-esee indicated the issue is not fixed yet.
Jun 9th, 2018 12:57pm