it appears that my Ancestory .com information has been erased .I can log on but am unab...

GetHuman-drgspan's customer service issue with Ancestry.com from May 2018

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The issue in GetHuman-drgspan's own words
it appears that my Ancestory .com information has been erased .I can log on but am unable to retrieve any info. The page appears as if I were waiting for my results , but I had previously viewed my genetic profile multiple times , including commencement of a family tree. A scam did announce itself while I was logged into your page, announcing that I should call a certain "Microsoft number" to "resolve the problem with the virus which had been detected".
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Ancestry.com

Customer service issue
Reported by GetHuman-drgspan
May 26th, 2018 - 6 mons ago
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Seen by 5 customers so far
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Timeline
GetHuman-drgspan started working on this issue
May 26th 5:43pm