No sign of my signing up to World Explorer

GetHuman-jackmcgu's customer service issue with Ancestry.com from May 2018

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The issue in GetHuman-jackmcgu's own words
I am expecting a confirmation email, at: *****@***.com ,but have received nothing* even my credit card was charged immediately (email confirmation)--I have received ZERO acknowledgement of my order or status. ... Hi,*Today I signed up for World Explorer--have not gotten confirmation email back!*Thanks
I tried taking this to customer support, but got a huge runaround--even wanting me to pay $* for something. Is this nonsense what I am to expect from Ancestry? Please tell me it isn't--or I'll sadly cancel.
Just get in touch with me--confirm my World Explorer status--and send me whatever intro email I'm entitled to.
As far as I can tell, I am not even a customer yet (even though my credit card was charged.)
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Customer service issue
Reported by GetHuman-jackmcgu
May 22nd, 2018 - 6 mons ago
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Timeline
GetHuman-jackmcgu started working on this issue
May 22nd 11:30pm
GetHuman-jackmcgu indicated the issue is not fixed yet.
May 23rd 3:15am
GetHuman-jackmcgu indicated the issue is not fixed yet.
May 23rd 3:17am
GetHuman-jackmcgu indicated the issue is not fixed yet.
May 23rd 4:23am
GetHuman-jackmcgu indicated the issue is not fixed yet.
May 23rd 4:31am
GetHuman-jackmcgu confirmed the issue is fixed. Hooray!
May 24th 8:49pm