Dear, I have called several times. Your system is having serious problems...

GetHuman-lorilemh's customer service issue with from May 2018

Help with my issue
The issue in GetHuman-lorilemh's own words
Dear, I have called several times. Your system is having serious problems and it's getting frustrating as I am paying for this service and you are not coming through! There are multiple issues. You Hints system and searching for documents algorithm is so riddled with errors that it's so frustrating to have to continue reloading pages and going back. Your smart filter isn't working at all and although I have records saved, it's not showing that I do. When I add records it's creating multiple persons and I have to continue going back to merge duplicates because of this. Also the Census records are not always allowing me to add the other family members that are listed on the census records. Another issues is it's not showing record hints when there clearly are records still available. It is taking me a long time to get things done with the multiple issues and if you don't correct this issue soon or make it right by refunding some of what I paid I am going to go to another genealogy provider. I have had an active account with you off and on for almost fifteen years now and have never had such an experience and I don't understand why it's taking you so long to fix these issues. I can't help but wonder if it's on purpose because you want it to take people a super long time so they keep paying those monthly fee's???? Also your mobile app is super problematic. I continually get system error or not responding messages and it just closes me out. *Sincerely,*Lori Lemmons Harvey
GetHuman-lorilemh did not yet indicate what should do to make this right.
I have an issue with too
How GetHuman-lorilemh fixed the problem
We are waiting for GetHuman-lorilemh to fix the problem and share the solution with the rest of us customers.
Please help with my issue
Do you have a customer issue as well?
We can help you get's attention and get better help faster. Tap below to get started.
Having issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would email you?
This email address isn't valid

Customer service issue
Reported by GetHuman-lorilemh
May 9th, 2018 - a yr ago
I have an issue with too
Not resolved
Seen by 11 customers so far
Similar issue to 122 others
0 customers following this
Items needed
Account holder name
Billing address
Email address on account
Your birthday
GetHuman-lorilemh started working on this issue
May 9th, 2018 6:29pm
GetHuman-lorilemh indicated the issue is not fixed yet.
May 11th, 2018 3:11am