Dear Ancestry.com, I have called several times. Your system is having serious problems...
GetHuman-lorilemh's customer service issue with Ancestry.com from May 2018
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Dear Ancestry.com, I have called several times. Your system is having serious problems and it's getting frustrating as I am paying for this service and you are not coming through! There are multiple issues. You Hints system and searching for documents algorithm is so riddled with errors that it's so frustrating to have to continue reloading pages and going back. Your smart filter isn't working at all and although I have records saved, it's not showing that I do. When I add records it's creating multiple persons and I have to continue going back to merge duplicates because of this. Also the Census records are not always allowing me to add the other family members that are listed on the census records. Another issues is it's not showing record hints when there clearly are records still available. It is taking me a long time to get things done with the multiple issues and if you don't correct this issue soon or make it right by refunding some of what I paid I am going to go to another genealogy provider. I have had an active account with you off and on for almost fifteen years now and have never had such an experience and I don't understand why it's taking you so long to fix these issues. I can't help but wonder if it's on purpose because you want it to take people a super long time so they keep paying those monthly fee's???? Also your mobile app is super problematic. I continually get system error or not responding messages and it just closes me out. *Sincerely,*Lori Lemmons Harvey
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