I just emailed you asking you for help, and you replied you had sent a text to my phone...

GetHuman637871's tech support issue with Ancestry.com from April 2018

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Help with my Ancestry.com issue
Before contacting them, items GetHuman637871 may need:
Account holder name, Billing address, Email address on account, and Your birthday
GetHuman637871's next move: have a Ancestry.com rep call.
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The issue and preferred resolution, in GetHuman637871's own words:
I just emailed you asking you for help, and you replied you had sent a text to my phone to enter. I don't have a cell phone. My number is a home phone.
I trust that Ancestry.com will make this right and come up with a resolution that is fair.
Help with my Ancestry.com issue
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Ancestry.com

tech support issue
Reported by GetHuman637871
Apr 28th, 2018 - 3 mons ago
I have an issue with Ancestry.com too
Not resolved
Seen by 2 customers so far
Similar issue to 973 others
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Timeline
GetHuman637871 started working on this issue
Apr 28th 5:40pm