I started a new account I had an old one under Judy wood my new one was under Judith Ro...

GetHuman-jpdrc's customer service issue with Ancestry.com from June 2018

Help with my Ancestry.com issue
I started a new account I had an old one under Judy wood my new one was under Judith Robinson I logged in started a new tree paid for an account and then log out when I try to log back in later on it showed the email address I gave them was wrong they showed it as jpdrc****** no matter what I try I cannot change the email address to the correct one
I trust that Ancestry.com will make this right and come up with a resolution that is fair.
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Customer service issue
Reported by GetHuman-jpdrc
Jun 3rd, 2018 - 2 mons ago
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Fixed
Seen by 5 customers so far
Similar issue to 582 others
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Items needed
Account holder name
Billing address
Email address on account
Your birthday
Timeline
GetHuman-jpdrc started working on this issue
Jun 3rd 2:42am
GetHuman-jpdrc indicated the issue is not fixed yet.
Jun 3rd 4:48pm
GetHuman-jpdrc indicated the issue is not fixed yet.
Jun 10th 4:23pm