I was attempting to book a reservation on the Amtrak website but it failed due to "sche...

GetHuman4132062's customer service issue with Amtrak from December 2019

Help with my Amtrak issue
The issue in GetHuman4132062's own words
Book a rese ... I was attempting to book a reservation on the Amtrak website but it failed due to "scheduled maintenance". I need to book a new reservation on Train ** from San Jose Diridon to Portland Union Station on December **, **** for * adults. I would like to book this in "Sleeper" class, and it should total out to $****.** without tax.

GetHuman4132062 did not yet indicate what Amtrak should do to make this right.

How GetHuman4132062 fixed the problem
I called them and went through the automated assistance (say I need to speak to a representative) and wait, then they are friendly and helpful
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Amtrak

Wesbite
Customer service issue
Reported by GetHuman4132062
Dec 21st, 2019 - 2 years ago
Fixed
GetHuman4132062 shared how to fix
Seen by 31 customers so far
Similar issue to 682 others
0 customers following this
Items needed
Who made this booking
Booking reference
Billing address
Email address on the account

Timeline

GetHuman4132062 started working on this issue
Dec 21st, 2019 7:08am
GetHuman4132062 confirmed the issue is fixed. Hooray!
Dec 24th, 2019 4:35pm

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