Reservation **EAB**. Hello I am writing to you with some concerns that we had about the...

GetHuman3345481's customer service issue with Amtrak from July 2019

Help with my Amtrak issue
First: share to improve GetHuman3345481's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman3345481 may need:
Who made this booking, Booking reference, Billing address, and Email address on the account
The issue in GetHuman3345481's own words
Reservation **EAB**. Hello I am writing to you with some concerns that we had about the trip listed below. I have itemized our problems at the bottom of this email. We love traveling with Amtrak!! We did receive a small credit for the inconveniences with the bus ride from Rensselaer New York back to Boston Mass. But I am writing to you to ask for a credit for our inconveniences for our next trip. We do not feel that the small credit we were given even remotely covered the lack of our Roomette and numerous meals that we missed. Plus the exhausting hastle of getting back to South Station in Boston so late that we missed our transfer and therefore didn't get home until a little before * AM. Again, we love traveling on the Amtrak!! We hope that Amtrak will issue us a credit voucher to use on our next trip out to see our daughter in Portland Oregon. Thank you very much. Diane and James Sawyer***SAWYER, JAMES ADULT ********** * SELECT*SAWYER, DIANE ADULT ********** * MEMBER**Train ***. *Drew on the Empire Builder breakfast so smooth set-up!! Stephanie car ***** absolutely awesome and attentive car attendant. Waiter Eric terrific!**Train ****After split going into Portland the club car for breakfast was not stocked at all. No juices. No egg sandwiches. Mostly lunch products. Really need to redo that to prepare to at least have breakfast for the room guests. Quite a few not happy and poor Victor was hearing about it.**No Lounge at all at the Seattle train station. Four and a half hour layover and not even a water bottle in the station to purchase. Not happy that as sleeping car passengers we had nothing available after leaving the original station in Portland Oregon and continuing on to Chicago. Plus a $** per bag fee to leave our bags to go out for food?? **Also just a $* cafe card for the train going ** hours Portland to Seattle. *st time going this route home to Boston and not happy.**The bus ride from Albany Rensselaer to Boston was very long! The little money that we were credited for this inconvenience was not adequate. We were given a bottle of water with a cookie and pretzels. There was no way to get up and move. The seats were so crowded together that my husband's knees were in the back of the seat in front of him. We didn't get back to the station in South Station until after * p.m. that meant that we missed our bus connection and had to wait until **:** bus and get home **:** am.***RES* *EAB**-**JAN***BOS PDX Round-Trip*BOSTON SOU STA, MA PORTLAND UNION STA, OR JUNE **, *****Depart*TRAIN LAKE SHORE LIMITED BOSTON (SOUTH STATION) - CHICAGO*(UNION STATION)*DEPARTS ARRIVES (Sat Jun **)**** Jun **, **** * Viewliner Roomette * Car **** - Room *** **:** PM *:** AM*TRAIN EMPIRE BUILDER CHICAGO (UNION STATION) -*PORTLAND (UNION STATION)*DEPARTS ARRIVES (Mon Jun **)*** Jun **, **** * Bedroom * Car **** - Room B *:** PM **:** AM*Return*TRAIN AMTRAK CASCADES PORTLAND (UNION STATION) -*SEATTLE (KING STREET STATION)*DEPARTS ARRIVES (Mon Jul *)**** Jul *, **** * Business Class Seats *:** AM **:** AM*TRAIN EMPIRE BUILDER SEATTLE (KING STREET STATION) -*CHICAGO (UNION STATION)*DEPARTS ARRIVES (Wed Jul **)** Jul *, **** * Bedroom * Car **** - Room E *:** PM *:** PM*TRAIN LAKE SHORE LIMITED CHICAGO (UNION STATION) - BOSTON*(SOUTH STATION)*DEPARTS ARRIVES (Thu Jul **)**** Jul **, **** * Viewliner Roomette * Car **** - Room *** *:** PM *:** PM

GetHuman3345481 did not yet indicate what Amtrak should do to make this right.

How GetHuman3345481 fixed the problem

We are waiting for GetHuman3345481 to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Amtrak customer problems.
How Do I Get a Refund from Amtrak?Do Kids Need ID to Travel on Amtrak?How Do I Cancel My Amtrak Reservation?How Do I Cancel My Amtrak Reservation?How Do I Change the Date of My Amtrak Reservation?
Do you have a customer issue as well?
We can help you get Amtrak's attention and get better help faster. Tap below to get started.
Having Amtrak issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Customer service issue
Reported by GetHuman3345481
Jul 31st, 2019 - 3 years ago
Not resolved
Seen by 35 customers so far
Similar issue to 3190 others
0 customers following this


GetHuman3345481 started working on this issue
Jul 31st, 2019 8:47pm

Setup Your New Home Easily

Call now and talk to a real person in seconds who can tell you the best deals from each telecom company if your new home area. We find the best deal for you and then we manage the scheduling so that all your technicians show up on the same day. Easy and free!

Talk to Us Now: 888-959-6783Our concierge is unaffiliated and therefore able to compare deals (and schedule) across many companies