Reservation **EAB**. Hello I am writing to you with some concerns that we had about the...

GetHuman3345481's customer service issue with Amtrak from July 2019

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The issue in GetHuman3345481's own words
Reservation **EAB**. Hello I am writing to you with some concerns that we had about the trip listed below. I have itemized our problems at the bottom of this email. We love traveling with Amtrak!! We did receive a small credit for the inconveniences with the bus ride from Rensselaer New York back to Boston Mass. But I am writing to you to ask for a credit for our inconveniences for our next trip. We do not feel that the small credit we were given even remotely covered the lack of our Roomette and numerous meals that we missed. Plus the exhausting hastle of getting back to South Station in Boston so late that we missed our transfer and therefore didn't get home until a little before * AM. Again, we love traveling on the Amtrak!! We hope that Amtrak will issue us a credit voucher to use on our next trip out to see our daughter in Portland Oregon. Thank you very much. Diane and James Sawyer***SAWYER, JAMES ADULT ********** * SELECT*SAWYER, DIANE ADULT ********** * MEMBER**Train ***. *Drew on the Empire Builder breakfast so smooth set-up!! Stephanie car ***** absolutely awesome and attentive car attendant. Waiter Eric terrific!**Train ****After split going into Portland the club car for breakfast was not stocked at all. No juices. No egg sandwiches. Mostly lunch products. Really need to redo that to prepare to at least have breakfast for the room guests. Quite a few not happy and poor Victor was hearing about it.**No Lounge at all at the Seattle train station. Four and a half hour layover and not even a water bottle in the station to purchase. Not happy that as sleeping car passengers we had nothing available after leaving the original station in Portland Oregon and continuing on to Chicago. Plus a $** per bag fee to leave our bags to go out for food?? **Also just a $* cafe card for the train going ** hours Portland to Seattle. *st time going this route home to Boston and not happy.**The bus ride from Albany Rensselaer to Boston was very long! The little money that we were credited for this inconvenience was not adequate. We were given a bottle of water with a cookie and pretzels. There was no way to get up and move. The seats were so crowded together that my husband's knees were in the back of the seat in front of him. We didn't get back to the station in South Station until after * p.m. that meant that we missed our bus connection and had to wait until **:** bus and get home **:** am.***RES* *EAB**-**JAN***BOS PDX Round-Trip*BOSTON SOU STA, MA PORTLAND UNION STA, OR JUNE **, *****Depart*TRAIN LAKE SHORE LIMITED BOSTON (SOUTH STATION) - CHICAGO*(UNION STATION)*DEPARTS ARRIVES (Sat Jun **)**** Jun **, **** * Viewliner Roomette * Car **** - Room *** **:** PM *:** AM*TRAIN EMPIRE BUILDER CHICAGO (UNION STATION) -*PORTLAND (UNION STATION)*DEPARTS ARRIVES (Mon Jun **)*** Jun **, **** * Bedroom * Car **** - Room B *:** PM **:** AM*Return*TRAIN AMTRAK CASCADES PORTLAND (UNION STATION) -*SEATTLE (KING STREET STATION)*DEPARTS ARRIVES (Mon Jul *)**** Jul *, **** * Business Class Seats *:** AM **:** AM*TRAIN EMPIRE BUILDER SEATTLE (KING STREET STATION) -*CHICAGO (UNION STATION)*DEPARTS ARRIVES (Wed Jul **)** Jul *, **** * Bedroom * Car **** - Room E *:** PM *:** PM*TRAIN LAKE SHORE LIMITED CHICAGO (UNION STATION) - BOSTON*(SOUTH STATION)*DEPARTS ARRIVES (Thu Jul **)**** Jul **, **** * Viewliner Roomette * Car **** - Room *** *:** PM *:** PM

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Amtrak

Customer service issue
Reported by GetHuman3345481
Jul 31st, 2019 - 2 years ago
Not resolved
Seen by 14 customers so far
Similar issue to 3190 others
0 customers following this

Timeline

GetHuman3345481 started working on this issue
Jul 31st, 2019 8:47pm

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