Mother Nadine Rice had a bad experience starting with the initial boarding of her train...

GetHuman-crevonda's customer service issue with Amtrak from February 2019

4 views
 | 
1932 similar
 | 
0 following
Help with my Amtrak issue
Next: our robot will wait on hold for GetHuman-crevonda to get a Amtrak rep on the line!
Always use the GetHuman Phone tocall Amtrak. We wait on hold and get a rep on the line for you faster and for free!
GetHuman-crevonda's usage of the GetHuman Phone for this issue
GetHuman Phone call #1 (8 mons ago)
First: share to improve GetHuman-crevonda's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-crevonda may need:
Who made this booking, Booking reference, Billing address, and Email address on the account
The issue in GetHuman-crevonda's own words
Mother Nadine Rice had a bad experience starting with the initial boarding of her train experience. She *st encounter who she believe is Dan (Ticket Agent) to whom did not put her on her original *:**am schedule train but her luggage made the train. (He did not give an explanation other than you have to take the next train) He put her on the next train and charge her $** more to ride. In doing so, she missed her event that she was traveling to be apart of. The train she actually rode, had electrical problems which ultimately caused her to get to her destination even later. Causing her to endure a longer period on the train at the age of ** years old. If that was not enough, she boarded the train in Chicago heading towards STL, and the train stopped abruptly and caused her to fall on her left side of her body. The employees on the train was very attentive and friendly to her as she tried to endure the discomfort that the fall caused to her body. Please have someone call me at ********* (Crevonda Nance) or Nadine Rice at **********. This experience was very hard on Mother Rice both mentally and physically and I hope this was an isolated incident. Our elderly should be treated with respect and I do not believe that that happened in several instances during her trip. Starting with the lazy Agent in STL, to the train having technical issues, as well as her falling due to the train's abrupt stop.
GetHuman-crevonda did not yet indicate what Amtrak should do to make this right.
I have an issue with Amtrak too
How GetHuman-crevonda fixed the problem
We are waiting for GetHuman-crevonda to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Amtrak's attention and get better help faster. Tap below to get started.
Having Amtrak issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-crevonda fixes it.
This email address isn't valid

Amtrak

Customer service issue
Reported by GetHuman-crevonda
Feb 18th, 2019 - 8 mons ago
I have an issue with Amtrak too
Not resolved
Seen by 4 customers so far
Similar issue to 1932 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-crevonda started working on this issue
Feb 18th 5:05pm