Hi, I tried to cancel my trip last night due to a medical condition, but I’m being hit...

GetHuman832398's customer service issue with Amtrak from June 2018

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The issue in GetHuman832398's own words
Hi, I tried to cancel my trip last night due to a medical condition, but I’m being hit with nearly $** not being refunded. That’s extremely steep. This is the first time I’ve ever booked with Amtrak and I’m very disappointed. I can’t use the fare over the holiday, and I can’t travel for some time now. I called reservations last night, and they said to speak with customer service today once open to ask for at least the **% cancellation fee to be waved, so that all of what IS refundable could be refunded to my credit card and not to an evoucher that I’ll never use. Can someone assist me with this?
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Customer service issue
Reported by GetHuman832398
Jun 29th, 2018 - 10 mons ago
I have an issue with Amtrak too
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Seen by 2 customers so far
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GetHuman832398 started working on this issue
Jun 29th, 2018 12:35pm