Hi, I tried to cancel my trip last night due to a medical condition, but I’m being hit...

GetHuman832398's customer service issue with Amtrak from June 2018

2 views
 | 
616 similar
 | 
0 following
Help with my Amtrak issue
First: share to improve GetHuman832398's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman832398 to get a Amtrak rep on the line!
Always use the GetHuman Phone tocall Amtrak. We wait on hold and get a rep on the line for you faster and for free!
The issue in GetHuman832398's own words
Hi, I tried to cancel my trip last night due to a medical condition, but I’m being hit with nearly $** not being refunded. That’s extremely steep. This is the first time I’ve ever booked with Amtrak and I’m very disappointed. I can’t use the fare over the holiday, and I can’t travel for some time now. I called reservations last night, and they said to speak with customer service today once open to ask for at least the **% cancellation fee to be waved, so that all of what IS refundable could be refunded to my credit card and not to an evoucher that I’ll never use. Can someone assist me with this?
GetHuman832398 did not yet indicate what Amtrak should do to make this right.
I have an issue with Amtrak too
How GetHuman832398 fixed the problem
We are waiting for GetHuman832398 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Amtrak's attention and get better help faster. Tap below to get started.
Having Amtrak issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman832398 fixes it.
This email address isn't valid

Amtrak

Customer service issue
Reported by GetHuman832398
Jun 29th, 2018 - 10 mons ago
I have an issue with Amtrak too
Not resolved
Seen by 2 customers so far
Similar issue to 616 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Who made this booking
Booking reference
Billing address
Email address on the account
Timeline
GetHuman832398 started working on this issue
Jun 29th, 2018 12:35pm