I have been trying to talk with a customer service rep. regarding the new Washington la...

GetHuman-jenniet's customer service issue with Amerigroup from July 2018

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The issue in GetHuman-jenniet's own words
I have been trying to talk with a customer service rep. regarding the new Washington law for authorizations. I have been transferred more than * times during one call and after all the times spent on hold, I am unable to reach the auth dept before they close at ****am. I am only seeking to verify that our business no longer needs to request auth prior to a "new episode of care" if we have not seen the client in the last ** days. I would also like to verify that after * visits, the request we send is the same as before ********. I am unable to get updated auth requirements which is slowing down our ability to schedule patients in a timely manner. Thank you for your time.
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Amerigroup

Customer service issue
Reported by GetHuman-jenniet
Jul 2nd, 2018 - a yr ago
I have an issue with Amerigroup too
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Seen by 5 customers so far
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Timeline
GetHuman-jenniet started working on this issue
Jul 2nd, 2018 9:14pm