They didn’t fix anything or contact me. I have health issues and this is making my issues flare up

GetHuman-mbmbtt's customer service issue with American Savings Bank from May 2018

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The issue in GetHuman-mbmbtt's own words
I shop online often and I had spent hours picking items and it relaxes me. I’m an Amazon Prime member and Wish. ... Get out of my life!!! I’m shopping online and I have had to speak with a fraud person and again to someone else to get access to my account!!! My account not yours. You have stepped over the line and I can’t do anything about you again holding my account. You say you have a **hour call line to speak to a human! Not true. I’m livid!!!
I have been blocked twice for shopping. The fraud department called me and I gave them all my information to prove that I am doing the shopping and I told them where I was shopping. So they lifted the blocks to my account. For one day. I got notified by the vendors again today. I even had problems yesterday and I had to speak to a representative of American Savings Bank. I once again had to prove myself by telling them what I had used my card for. Where I used my card for what and when. What they don’t realize is they have crossed the line from protection to invading my privacy, freedom, and my access to my account! I have been angry about this nonsense too many times. Also, they say online that they have a customer support line ** hours a day. This is a bold face lie. I tried everything to reach them. Conveniently the phone has a recording that says all circuits are busy and call later. Email on their provided online questions regarding my issue but somehow they just don’t accept my telephone number saying that it’s invalid. So there’s an excuse for not calling. I tried to get to someone via chatting with a person who could help me. But I guess no one showed up for work and even trying to tap the chat box, it would not allow me to get to the chat agent. I’m very angry and I feel like they are too much into my personal life. I have to keep proving myself everyday and reveal what I am purchasing. What If I needed something embarrassing? My day was ruined and I will become a customer that some companies would prefer not to deal with me. I’m going to lose some items that I wanted because of some limited supplies for some things.
I want to be able to get help from a person **** . I don’t want to have to call every day to prove myself. I want them out of my personal life. I should be able to shop where and when I want. I can’t even access the items I wanted to purchase or add some things because I have been victimized! I want someone to call me now!!!!!!
I’m a fairly new customer but my mom has been with them for years and years. I have a large amount of money for a normal customer and I have a monthly direct deposit. I have no over drafts. I am just like most people. The people that American Savings Bank doesn’t care about.
Tried everything
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American Savings Bank

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Customer service issue
Reported by GetHuman-mbmbtt
May 27th, 2018 - 6 mons ago
I have an issue with American Savings Bank too
Fixed
Seen by 6 customers so far
Similar issue to 125 others
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GetHuman-mbmbtt started working on this issue
May 27th 4:12am
GetHuman-mbmbtt indicated the issue is not fixed yet.
May 27th 7:40am
GetHuman-mbmbtt indicated the issue is not fixed yet.
May 27th 7:56am
GetHuman-mbmbtt indicated the issue is not fixed yet.
May 27th 8:33am
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May 27th 8:35am
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