I'm having an issue with the main bathroom hot water fixture, it will not shut all the...

GetHuman5883345's Complaint issue with American Home Shield from March 2021

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The issue in GetHuman5883345's own words
I'm having an issue with the main bathroom hot water fixture, it will not shut all the way off, I reached out to my AHS and talked in length about what is covered since I figured the repair person would most likely need to go behind the wall to repair, I was told that yes AHS covers the wall back to a rough finish and I told the customer service lady good that would be fine and asked her to place a work order this was on **********, late afternoon on ********** not having heard form the plumber I reached out to them and was told no one could come until ********** between * to * but will stay till the issue is fixed, ( like I can sit home all day) anyways the plumber can around *:**pm and was in and out before *:**pm without fixing the issue, now he can't come back till ********** another week while my water is running and the water company is contacting me to check for a leak. I wouldn't be so upset if I hadn't told AHS about the wall and the need to fix plumbing behind the wall, I know I talked to either AHS or the plumber dispatch about the age of the house as well. Any way I need this done sooner than later and my AHS account is coming up for renewal in a day or so well the work be completed if I don't renew with AHS?

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American Home Shield

Complaint issue
Reported by GetHuman5883345
Mar 24th, 2021 - 2 months ago
Not resolved
Seen by 6 customers so far
Similar issue to 956 others
0 customers following this

Timeline

GetHuman5883345 started working on this issue
Mar 24th 6:03pm

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