AhS customers for * years. We filed a claim in our home on Feb **th. The first company...
GetHuman-ddkitzke's customer service issue with American Home Shield from February 2021
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AhS customers for * years. We filed a claim in our home on Feb **th. The first company canceled. They assigned it again and we had alkied plumbing come out and tell us we needed a new Tankless water heater. AhS filed paper work for a second opinion. We went through * more company's that cancelled. Each cancelation was a started **- ** hr period. We called back and were given different storys each time. One was that WE filed for a second opinion. Each call they refused to let us speak to a supervisor. Each time they said we will call you back. They didn't call back. We kept calling and we were always civil, yet frustrated. Finally we got on the schedule for another company who came out and said what we already knew, we needed a new hot water tank. I called back this evening Feb **th and today they told me that the claim has been approved. They will have our hot water tank in the week of March *th. March *th?? We have been ** days of no hot water. In the middle of a pandemic and our warranty is refusing to fix our way to stay clean and healthy in a timely fashion. Who can we talk to and what is the best way to move forward. We have already hired a company to come out and install one out of pocket. We will be taking legal action against American home shield
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