My name is Christopher Trent Boop. I live at *** Eastgate Dr, Spencerville, OH. My Am...

GetHuman-boopsthe's Complaint issue with American Home Shield from February 2021

Help with my American Home Shield issue
First: share to improve GetHuman-boopsthe's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-boopsthe may need:
Account Name, Account number, Phone number, Email address, Last 4 digits of SSN, and Date of Birth
The issue in GetHuman-boopsthe's own words
My name is Christopher Trent Boop. I live at *** Eastgate Dr, Spencerville, OH. My American Home Shield policy*acct number is *********. My wife and I opted for American Home Shield coverage when we purchased our house in August of last year. The coverage made us feel secure, and we had been giving positive verbal references for American Home Shield since the purchase. On Saturday, February **th, we came home to a house without heat...the furnace was*is out. There was no obvious sign of an easy fix, so I proceeded to file a service claim online. My wife was panicking about not having any heat during the heart of winter here in Ohio, but I reassured her by telling her, "that's why we have the American Home Shield policy...they'll take care of it." The response to my service claim was prompt during business hours, with a call and visit from the plumbing company, FOXCROFT HVAC. The service man was very professional and informative. What we learned, however, is that it is American Home Shield's policy to approve only one small part of a possible big problem...a part which we were informed will take "at least a week" to get in, as our furnace model is dated. The serviceman informed us that Home Shield will not consider a furnace replacement, which would be our only solution for immediate return of heat. I am exceptionally disappointed with American Home Shield's coverage. It is bitterly cold here in northwest Ohio...and I have been informed that, as an insured homeowner, my family will suffer without our heating source for over a week. I purchased the American Home Shield insurance policy for peace of mind. How much peace of mind do I have knowing that in an emergency case, my family will wait, when immediate solutions (albeit at a higher cost) are available? If American Home Shield fails to come through for me and my family in a timely and thorough way, I will be a very outspoken public critic.

GetHuman-boopsthe did not yet indicate what American Home Shield should do to make this right.

How GetHuman-boopsthe fixed the problem

We are waiting for GetHuman-boopsthe to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get American Home Shield's attention and get better help faster. Tap below to get started.
Having American Home Shield issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

American Home Shield

Complaint issue
Reported by GetHuman-boopsthe
Feb 22nd, 2021 - a year ago
Not resolved
Seen by 13 customers so far
Similar issue to 1085 others
0 customers following this


GetHuman-boopsthe started working on this issue
Feb 22nd, 2021 11:11pm

Moving? Set Up Services in 1 Call

Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!

Call anytime: 888-959-6783Our concierge is unaffiliated and therefore able to compare deals (and schedule) across many companies