I have called several time today **-**-**** to speak with a supervisor in reference to...

GetHuman-vbolt's Complaint issue with American Home Shield from September 2020

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The issue in GetHuman-vbolt's own words
I have called several time today **-**-**** to speak with a supervisor in reference to an appliance in my home that is no longer working. I had a service call set up with sears, scheduled for **-**-**** between *PM - *PM. When the service tech arrived at my home he looked at my refrigerator, made a comment that he can not repair my refrigerator because someone had worked on the refrigerator and did some shade tree repair. I explained to the technician that the only people that have ever worked on my appliances were contractors that American Home Shield sent to my home. he stated that he would write a report and send it to American Home Shield. I asked him to CC me a copy that report I have yet to receive a report of what was done or not done. I contacted American Home Shield on **-**-**** asked to speak with a supervisor, all I received was a run around they did everything in their power to avoid me from talking to a supervisor. I received a call about * hours later from Edward who stated that he was a supervisor, he explained that he would follow up the next day which he did. I explained the situation to him and he followed up by contacting sears. sears reached out to me with a new service call, when I tried to set up the appointment I was told that American Home Shield was waiting on a report from sear. I have reached out to sears and American home shield all day today **-**-**** trying to resolve this issue. I am beyond upset, I do not feel like I am a valued customer. I have been a customer for over ** years, the customer service I received was below poor. All I wanted was reassurance that my issue would be resolved in a timely manner. **Vernon Bolt**** Algrave Wy*Columbia, SC *********-***-****

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American Home Shield

Complaint issue
Reported by GetHuman-vbolt
Sep 28th, 2020 - 2 years ago
Not resolved
Seen by 13 customers so far
Similar issue to 1596 others
0 customers following this

Timeline

GetHuman-vbolt started working on this issue
Sep 28th, 2020 9:44pm
GetHuman-vbolt indicated the issue is not fixed yet.
Sep 29th, 2020 2:07am