Unable to get response to my stove top problem

GetHuman5299812's customer service issue with American Home Shield from September 2020

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The issue in GetHuman5299812's own words
Get get settlement with my stove top. Need stove ... Burners * large,* small would not turn off. Called She and rep from on star came out on **th of Aug. Said had to order parts did not here from them. * weeks went by. .called AHS and *st agent got all the information again heard nothing. Called AHS again and *nd agent said no notes and she would call On Star,and would call me back, no response. On Thurs called again and this agent gave me a phone* to replacement department. I called several times and each time * hr ** min wait**I have never had this much trouble with AHS in the past. Always been rapidly responsive. Had to have washing machine replaced several months ago and that process only took approximately * weeks. Very unhappy with service this time
Because I do not get a reponse
Advising when I will get notified to buy new range
I have been with AHS for more than ** years
Phone calls phone calls phone calls
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American Home Shield

Stove top
Customer service issue
Reported by GetHuman5299812
Sep 25th, 2020 - 2 years ago
Not resolved
Seen by 21 customers so far
Similar issue to 1591 others
0 customers following this

Timeline

GetHuman5299812 started working on this issue
Sep 25th, 2020 2:04pm
GetHuman5299812 indicated the issue is not fixed yet.
Sep 26th, 2020 1:29pm
GetHuman5299812 indicated the issue is not fixed yet.
Sep 26th, 2020 1:31pm
GetHuman5299812 indicated the issue is not fixed yet.
Sep 26th, 2020 1:32pm
GetHuman5299812 indicated the issue is not fixed yet.
Sep 26th, 2020 1:36pm
GetHuman5299812 indicated the issue is not fixed yet.
Sep 26th, 2020 1:37pm
GetHuman5299812 indicated the issue is not fixed yet.
Sep 26th, 2020 2:10pm
GetHuman5299812 indicated the issue is not fixed yet.
Sep 26th, 2020 2:45pm
GetHuman5299812 indicated the issue is not fixed yet.
Sep 26th, 2020 3:19pm
GetHuman5299812 indicated the issue is not fixed yet.
Sep 26th, 2020 3:56pm
GetHuman5299812 indicated the issue is not fixed yet.
Sep 26th, 2020 3:57pm