My air conditioner stopped working. The vendor, US Air, could not fix the problem becau...
GetHuman5251575's customer service issue with American Home Shield from September 2020
Help with my American Home Shield issue
First: share to improve GetHuman5251575's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman5251575 may need:
Account Name, Account number, Phone number, Email address, Last 4 digits of SSN, and Date of Birth
The issue in GetHuman5251575's own words
My air conditioner stopped working. The vendor, US Air, could not fix the problem because he doesn't fix ductwork. The customer service girl I finally got a hold of wanted me to pay an additional service fee to call out another vendor. I asked to speak to the supervisor. They couldn't get ahold of the escalation department and she said a supervisor would call me back. Of course, that didn't happen (this was three-hour phone call where mostly I was on hold). I called again yesterday and waited for another * hours before giving up. I need someone to fix this problem before my house catches on fire. I couldn't run the heater for the past two extremely cold days because the vent return needs to be replaced so It doesn't **** in the insulation which is combustible. Most heating and air conditioning people do it all. Since I don't have any control over your contractors I don't think I should pay another $***.** because your choice wasn't able to fix the problem. This is my first experience with a home warranty service and I AM NOT IMPRESSED with your customer service waiting times and failure to respond. Please let me know what you are going to do about this situation. To be clear the attic intake cover for the ductwork is ripped off. A quick phone call to another company let me know that the entire thing needs to be replaced. I'm cold. And not happy. What can you do?*Cathy Henriquez*******************@***.com
GetHuman5251575 did not yet indicate what American Home Shield should do to make this right.
I have an issue with American Home Shield too
How GetHuman5251575 fixed the problem
We are waiting for GetHuman5251575 to fix the problem and share the solution with the rest of us customers.
Please help with my American Home Shield issue
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.
Call now and talk to a real person in seconds who can tell you the best deals from each telecom company if your new home area. We find the best deal for you and then we manage the scheduling so that all your technicians show up on the same day. Easy and free!