Service on ceiling fan. Techs came out said we need new fan. They had a bronze on tru...

GetHuman5250729's Complaint issue with American Home Shield from September 2020

Help with my American Home Shield issue
The issue in GetHuman5250729's own words
have it rotate ... Service on ceiling fan. Techs came out said we need new fan. They had a bronze on truck. We have a white one. They told us to contact AHS to get a credit for us to go buy a fan similar to the one we have and a credit for them to come back and install it. This was on ****. We have called T&J and the owner told us he would look into it. We have called AHS several times with wait times:*) * hours, *) *hour **minutes *) ** minutes, etc, etc. In each conversation with a rep they will check into it, call T&J, get us help. We want our ceiling fan working or replaced. We pay you every month to the tune of $**.** for this service. Please, can we resolve this. My phone ****-***-**** or ***-***-****. I want a new ceiling fan similar to the one we have: Hunter white, * blades, * light. ** inches.
problem not resolved
New fan that is like the one i have
** years
How GetHuman5250729 fixed the problem
Told them that we would buy our own fan and have T&J come out and install it, but must bring the bronze fan with them and give it to us. We don't have a new fan yet so they haven't come out yet. So not fixed yet.
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American Home Shield

ceiling fan
Complaint issue
Reported by GetHuman5250729
Sep 10th, 2020 - 6 months ago
Fixed
GetHuman5250729 shared how to fix
Seen by 9 customers so far
Similar issue to 1526 others
0 customers following this
Items needed
Account Name
Account number
Phone number
Email address
Last 4 digits of SSN
Date of Birth

Timeline

GetHuman5250729 started working on this issue
Sep 10th, 2020 6:33pm
GetHuman5250729 confirmed the issue is fixed. Hooray!
Sep 10th, 2020 10:42pm

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