Hello, **My name is Valeria Temple. I'm the owner of *** Alpine Ter Unit *, CA ***** w...

GetHuman5066648's Make a claim issue with American Home Shield from July 2020

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The issue in GetHuman5066648's own words
I was trying to request the repair of A*C and furnace ... Hello, **My name is Valeria Temple. I'm the owner of *** Alpine Ter Unit *, CA ***** with the problem in the house with the A*C, which is occupied by my tenants. **AHS policy *************I have requested and paid for service people to come and evaluate the problem. I did not hear back from AHS back and it was clear that the A*C is not working because also a furnace is too old and needs to be replaced. Both units are original installation when the townhome was built ** years ago. **I have been calling your customer service and was held for * hours last time before I was disconnected from the waiting line. **Please, send me an email about how to solve this problem as soon as possible and fulfill your obligation to fix the problem. **You can leave me a message on (***)******* about my claim. Unfortunately, I'm not in US at the moment. **Sincerely,*Valeria Temple*(***)*******
Both units were originally installed when the condos were built ** years ago. ASH refused to service the units because it does not comply with the current requirements of the size of the unit. Based on today's standards, both units have to have a bigger capacity. I understand that ASH does will not replace the units, however, I'm asking at least to fix it by replacing the part that was broke.
Please, repair the problem as it is very hot without the A*C and the water is leaking from the broken unit into the basement.
I have switched more than a year ago to ASH believing your salesperson speech that I will be better covered.
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American Home Shield

Home insurance
Make a claim issue
Reported by GetHuman5066648
Jul 15th, 2020 - 2 months ago
Not resolved
Seen by 6 customers so far
Similar issue to 866 others
0 customers following this

Timeline

GetHuman5066648 started working on this issue
Jul 15th 5:22am
GetHuman5066648 indicated the issue is not fixed yet.
Jul 16th 9:05am
GetHuman5066648 indicated the issue is not fixed yet.
Jul 16th 9:18am