I had a leak in the plumbing system. Called AHS and got a plumber via the automated sys...

GetHuman-bloomg's customer service issue with American Home Shield from July 2020

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The issue in GetHuman-bloomg's own words
Get leak repaired ... I had a leak in the plumbing system. Called AHS and got a plumber via the automated system. Plumb came came and said it would require an additional $***. This was just a joint leak so I called AHS (* hr hold) got rep I could not really understand but got through to him that I wanted to speak to a manager and he said one would call with in *hrs. heard from no one. Called next day (* hr hold). got a different rep with the same speaking problem and was promised a return call with in ** hrs. Did not happen. Called again (* hr hold)and a lady who finally put me on with a really unprofessional supervisor. Finally got to get him to agree on a second opinion but i would be charged a new fee. Called new plumber and they told me that they had not heard from AHS. Called AHS (* hr hold) and they sent the request to the plumber and he came and fixed the leak in *** hr As I write Im on hold to try and get one of my fees back.
I just wanted the correc repair

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American Home Shield

water leak
Customer service issue
Reported by GetHuman-bloomg
Jul 14th, 2020 - 2 months ago
Not resolved
Seen by 7 customers so far
Similar issue to 852 others
0 customers following this

Timeline

GetHuman-bloomg started working on this issue
Jul 14th 6:32pm

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