Need to speak to a rep - details too lengthy and complicated. Only they can access my contract and service claim.

GetHuman4870904's customer service issue with American Home Shield from May 2020

Help with my American Home Shield issue
The issue in GetHuman4870904's own words
Consult an AHS rep. See problem*details above. ... GM! called Budget Heating and Cooling for routine maint. * wks ago, found Acoil & refrigerant needed replace, but system is ** y.o., said may need new system to avoid recur. Contacted AHS, paid fee, told that acoil was covered and $** per refrig unit. Got *nd opinion, suggest diff acoil and applicable outside unit to preclude recur problem. May*how to use *nd opinion contractor? Thx!
An automated comms can neither serve or answer my questions and render decision or way forward.
Hearing my issue
Because I choose to exhibit patience during these frustrating comms and lack of adequate access. No ones fault - just is what it is...
Yes, calling * diff numbers, accessing and relaying details to GetHuman and *YA?
How GetHuman4870904 fixed the problem

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American Home Shield

Central ac
Customer service issue
Reported by GetHuman4870904
May 26th, 2020 - a year ago
Fixed
Seen by 7 customers so far
Similar issue to 300 others
0 customers following this
Items needed
Account Name
Account number
Phone number
Email address
Last 4 digits of SSN
Date of Birth

Timeline

GetHuman4870904 started working on this issue
May 26th, 2020 2:51pm
GetHuman4870904 confirmed the issue is fixed. Hooray!
May 26th, 2020 7:17pm
GetHuman4870904 indicated the issue is not fixed yet.
May 26th, 2020 7:18pm
GetHuman4870904 confirmed the issue is fixed. Hooray!
May 26th, 2020 7:18pm