Contract**********. **** Tilden Ct, Richland, WA *****. On **** All American Heating...

GetHuman3498810's Complaint issue with American Home Shield from August 2019

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The issue in GetHuman3498810's own words
Contract**********. **** Tilden Ct, Richland, WA *****. On **** All American Heating & Air (AAHA) indicated I needed a new compressor. They indicated that they would process the request through the home warranty. The claim was approved. AAHA indicate the part should be in their shop on ****. I contacted them on ****. They did not have the part and told me that American Home Shield (AHS) processed it that day. I contacted AHS to request status. Could not stay on hold, so I asked the rep. to please follow up with the parts. **** contacted AHS and the rep. indicated that they were waiting on authorization. The rep. put me on hold for ** min. I hung up and called back. The next rep. told me AHS was in the middle of a upgrade and to call back in an hour. I had requested a supervisor. I called back again-requested a supervisor. was told to call back in an hour. All I want to know if when my AC will be fixed. Has the part been ordered? If not, Why? It is between ** and *** degrees in my area....I have NO AC. Please contact me with a detailed status.

GetHuman3498810 did not yet indicate what American Home Shield should do to make this right.

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American Home Shield

Complaint issue
Reported by GetHuman3498810
Aug 28th, 2019 - 3 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 1740 others
0 customers following this


GetHuman3498810 started working on this issue
Aug 28th, 2019 10:06pm

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