My mom Cheryl Dianne Hodges has an AHS account (**********) but passed away on Dec.*th...

GetHuman1966907's customer service issue with American Home Shield from January 2019

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The issue in GetHuman1966907's own words
My mom Cheryl Dianne Hodges has an AHS account (**********) but passed away on Dec.*th ****. I am her daughter and the executor of her will. On Jan *th I had a live chat with Skylor A. stating I would like to cancel the contract as of Dec. *th, receive a refund for auto debit taken out of her account on Dec **th for $**.**, and stop future auto payments. He said he requested the refund, took out the payment info for the auto debit, and that someone would call me regarding canceling the contract, but no one has called. I have also tried to call several times but the wait time has been so long I had to hang up. Can you verify if the account has been closed?
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American Home Shield

Customer service issue
Reported by GetHuman1966907
Jan 15th, 2019 - 9 mons ago
I have an issue with American Home Shield too
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Seen by 3 customers so far
Similar issue to 1199 others
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Timeline
GetHuman1966907 started working on this issue
Jan 15th 2:53am