I was on hold for a broken furnace for over ** minutes. They opened the call and took m...

GetHuman1678482's customer service issue with American Home Shield from December 2018

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The issue in GetHuman1678482's own words
I was on hold for a broken furnace for over ** minutes. They opened the call and took my $*** fee and could not find someone to get the heat on for * days. It was ** degrees. They did not call me back to tell me they couldn't find anyone I had to keep calling and waste my time on hold. I had to get an outside company to do the work and they still charged me the $*** after they said they would not. I am disappointed and would like resolution and follow-up from someone inside the US.
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American Home Shield

Customer service issue
Reported by GetHuman1678482
Dec 3rd, 2018 - a mon ago
I have an issue with American Home Shield too
Not resolved
Seen by 8 customers so far
Similar issue to 929 others
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Timeline
GetHuman1678482 started working on this issue
Dec 3rd, 2018 1:52pm