I called American Home Shield on Friday Nov. **, ****, about my hot water heater, I hav...

GetHuman-dastrozi's customer service issue with American Home Shield from November 2018

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The issue in GetHuman-dastrozi's own words
I called American Home Shield on Friday Nov. **, ****, about my hot water heater, I have no hot water, they gave me an appointment with Best Way plumber for Nov. **, **** for repairs. T. Nick from Best Way Mechanical came out and said the trouble was with the breaker this is what he wrote on the work order (w*h there is no power to the w*h. I will x-fer vendor to a electrical company) I am not please because the service was not complete and I should not be charged because I had to get my plumber out and he replaced the thermostat on the water heater on Wed. Nov. **,****. The trouble was in the water heater and not the breaker. I was out of hot water for * day more than I should have been. Why am I paying for a service that I have to pay out of my pocket to get repaired. I am upset because $*** was taken on on Nov. **, **** and the trouble was not complete, in fact I paid $***.** out of pocket to get my hot water back on. Debra Strozier
GetHuman-dastrozi did not yet indicate what American Home Shield should do to make this right.
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How GetHuman-dastrozi fixed the problem
American Home shield should not charge me for repairs that I had to get done myself
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American Home Shield

Customer service issue
Reported by GetHuman-dastrozi
Nov 23rd, 2018 - 10 mons ago
I have an issue with American Home Shield too
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Seen by 15 customers so far
Similar issue to 874 others
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GetHuman-dastrozi started working on this issue
Nov 23rd, 2018 11:54pm
GetHuman-dastrozi confirmed the issue is fixed. Hooray!
Nov 23rd, 2018 11:55pm