Good Morning,*I am sending this email to try to resolve an issue I am having with AHS c...

GetHuman1530570's customer service issue with American Home Shield from November 2018

6 views | 774 similar | 0 following
Help with my American Home Shield issue
Next: our robot will wait on hold for GetHuman1530570 to get a American Home Shield rep on the line!
Always use the GetHuman Phone to call American Home Shield. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman1530570's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman1530570 may need:
Account Name, Account number, Phone number, Email address, Last 4 digits of SSN, and Date of Birth
The issue in GetHuman1530570's own words
Good Morning,*I am sending this email to try to resolve an issue I am having with AHS concerning my HVAC system. My unit is ** years old. AHS has sent two different companies out to work on my unit * times with starting on July **,**** to most recently last visit on november *,****. (*) Greenway put in a capacitor (*-**-**), stopped working call again, (*) Greenway on *-*-** put in a *** hp IPM call back again (*)Greenway on *-**-** adjusted cap stated cap left off of charge port by their repairman, stopped working callback (*) another company sent out *-**-** Air Now state return duct need to be replaced (red flags go up by this time I am not trusting any of these companies work . On **-*-** I turn on my heat to see if it was working and smoke begins to billow out of all my vents on the lower level followed by a toxic smell. I thought was going to have to call the Fire department because my house was going to catch on fire. Fortunately we were able to turn out the unit from the main breaker and it stopped. American Home Shield called again for this same unit which i am still having problems with and send Air Now again on **-*-**. They stated I needed an inducer motor and thermostat. I got online to check out the companies they were sending out to work on my unit because after * call backs I keep getting different diagnosis of the problem and parts replaced with no results. The last technician with Air Now stated verbally to me that the motor put in the unit by Greenway was not designed for my unit which is ** years therefore it would not shut off which could have been a cause for the near fire. After all of this inadequate workmanship and repair AHS is not going to give me replacement cost and will allow a company (Air Now of Nashville ) upon my research online has all negative reviews the lowest you can give on a rating which was *. Some customers stated they only rated them as * because that was the lowest they could rate. I have had AHS since **** and I am very disappointed with the service I have had with my HVAC unit.. It has never been fixed after * call backs and several replacement parts. I DONOT want a fire at my resident due to irresponsibility of your company American Home Shield to hire reputable contractors. I would appreciate a follow up on this matter and to hear a respond from someone in the corporate office concerning this matter. I can provide in paper work and phone call back information you may need. I kept all my documentation. My contract number is ********* and my email address is*AnitaG*****@***.com*Thanks, for your attention to this matter.

GetHuman1530570 did not yet indicate what American Home Shield should do to make this right.

How GetHuman1530570 fixed the problem

We are waiting for GetHuman1530570 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get American Home Shield's attention and get better help faster. Tap below to get started.
Having American Home Shield issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1530570 fixes it.
This email address isn't valid

American Home Shield

Customer service issue
Reported by GetHuman1530570
Nov 9th, 2018 - 3 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 774 others
0 customers following this

Timeline

GetHuman1530570 started working on this issue
Nov 9th, 2018 5:02pm