I’ve been without heat for a month now. A technician came out from pro source and diadn...

GetHuman1529084's customer service issue with American Home Shield from November 2018

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The issue in GetHuman1529084's own words
I’ve been without heat for a month now. A technician came out from pro source and diadnosed the problem as a heat exchanger. It took a week for them to determine who was the responsible party and I had to call a week later after the technician had been to my house to find that much out. Pro source then proceeded to tell me that they had just got the approval and that the part was a manufactured part from Carrier and that it would take *-** business days before arrival and at that time they would set something up for a technician to come back out. Here we are two weeks later with the temperatures hitting the freezing mark sitting without heat. An tentative appointment was scheduled for today just in case the parts came in. They just called and confirmed they don’t have the parts and openly admitted to not know when they may show up and if they did show up today that it would be to late in the day for repairs.

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American Home Shield

Customer service issue
Reported by GetHuman1529084
Nov 9th, 2018 - 3 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 771 others
0 customers following this

Timeline

GetHuman1529084 started working on this issue
Nov 9th, 2018 1:00pm