The company you contracted to work on my AC was disrespectful to my time, and overcharg...

GetHuman-reevesk's customer service issue with American Home Shield from July 2018

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The issue in GetHuman-reevesk's own words
The company you contracted to work on my AC was disrespectful to my time, and overcharged falsely at the end. I understand we are on the hook for ** dollars per pound, but they were dishonest in their approach. When the technician was pulling down my system for a compressor, he told me directly I had * pounds of coolant in the system that can be re-used. Once the owner came out, the tech told him in front of me that it was ** and I owed them over **** dollars. After having no air conditioning for over a month, and them coming out at **pm and staying until *am, this is making me reconsider my home warranty and the benefit it may or may not offer me. You sent out the worst company I have ever dealt with in any field and I'm very disappointed. At the very least you need to reconsider using them in the future.

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American Home Shield

Customer service issue
Reported by GetHuman-reevesk
Jul 9th, 2018 - 4 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 260 others
0 customers following this

Timeline

GetHuman-reevesk started working on this issue
Jul 9th, 2018 2:52pm