I put in a request for AC maintenance on ****. AHS sent Total Air Care on ****. The tec...

GetHuman-emmabach's customer service issue with American Home Shield from July 2018

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The issue in GetHuman-emmabach's own words
I put in a request for AC maintenance on ****. AHS sent Total Air Care on ****. The tech noted that a part needed to be replaced. When i called AHS on ****, the tech had put in the report only two hours prior - NINE DAYS after service. I finally got a call from Total Air Care on ***, however I missed the call. When I returned the call on ***,I was assured that someone would contact me shortly. It has been * hours and I have not heard from them. *I am frustrated because I am * months pregnant, I live in Louisiana, and the temperature inside my home rises to *** or higher each day. This is unacceptable service, and I would like to be contacted immediately. Your phone system has a wait time of over ** minutes. This is also unacceptable.

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American Home Shield

Customer service issue
Reported by GetHuman-emmabach
Jul 3rd, 2018 - 4 years ago
Fixed
Seen by 4 customers so far
Similar issue to 238 others
0 customers following this
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Timeline

GetHuman-emmabach started working on this issue
Jul 3rd, 2018 11:37pm
GetHuman-emmabach confirmed the issue is fixed. Hooray!
Jul 5th, 2018 12:44am
GetHuman-emmabach confirmed the issue is fixed. Hooray!
Jul 5th, 2018 12:45am

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