I am about to send in a request for service on my GE Cooktop. It Has a hairline crack...

GetHuman757320's customer service issue with American Home Shield from June 2018

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Help with my American Home Shield issue
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The issue and preferred resolution, in GetHuman757320's own words:
I am about to send in a request for service on my GE Cooktop. It Has a hairline crack in it for years. The problem is that recently the temperature on the burners is not consistant. I do not want to pay a service fee for the???m to tell me that it is not covered because of the crack. Will the crack affect my service.
I trust that American Home Shield will make this right and come up with a resolution that is fair.
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American Home Shield

GE Cooktop
Customer service issue
Reported by GetHuman757320
Jun 6th, 2018 - 19d ago
I have an issue with American Home Shield too
Not resolved
Seen by 2 customers so far
Similar issue to 55 others
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Timeline
GetHuman757320 started working on this issue
Jun 6th 7:30pm