Online order process did not subtract fav** **%off one item today. Would like to cancel...

GetHuman-gkahle's Cancel order issue with American Girl from November 2019

Help with my American Girl issue
The issue in GetHuman-gkahle's own words
Online order process did not subtract fav** **%off one item today. Would like to cancel order. Have been on phone on hold for ** min. Order *********** I have * granddaughters and have spent hundreds and hundreds of dollars at American Girl. You had a store in Chesterfield, Mo and closed it.

GetHuman-gkahle did not yet indicate what American Girl should do to make this right.

How GetHuman-gkahle fixed the problem
After being on hold for ** min, I looked for options. Close to ** min, Denise came on and resolved issue. You used to have an AG store here in Chesterfield, Mo..closed last year. I have * granddaughters and miss it so much. Store always seemed busy..have to go to Chicago now, or do online. Don’t like.
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American Girl

Cancel order issue
Reported by GetHuman-gkahle
Nov 21st, 2019 - a year ago
Fixed
GetHuman-gkahle shared how to fix
Seen by 5 customers so far
Similar issue to 55 others
0 customers following this
Items needed
Account name
Account email address
Account phone number
Order number
Account shipping address

Timeline

GetHuman-gkahle started working on this issue
Nov 21st, 2019 9:04pm
GetHuman-gkahle confirmed the issue is fixed. Hooray!
Nov 21st, 2019 9:08pm

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