I want to close my American Express account but I have a balance left on that account I...

GetHuman-dinaevon's Cancel Account issue with American Express from November 2020

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The issue in GetHuman-dinaevon's own words
I want to close my American Express account but I have a balance left on that account I open up the account seven years ago and I do not have a card for that account activated. When I went to close the account they told me that I had to withdraw the remaining funds on that account so my balance would reflect zero. When I went to withdraw the funds to my current bank account it keeps sending me back to the homepage telling me to activate the card that I do not have access to. It says that I can also request a check but there’s nowhere that shows how to do that. So I decided to report my card lost to get a new one and it keeps giving me an error message telling me that I need to call customer service. I just want the account closed because I haven’t used it in seven years.

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American Express

Cancel Account issue
Reported by GetHuman-dinaevon
Nov 8th, 2020 - a year ago
Not resolved
Seen by 19 customers so far
Similar issue to 997 others
0 customers following this
Items needed
Full card number
Name on the account
Last 4 of SSN
Billing Address
Your birthday

Timeline

GetHuman-dinaevon started working on this issue
Nov 8th, 2020 7:03am

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