I cancelled my American Express card on Thursday because I can no longer keep using it...

GetHuman4482708's customer service issue with American Express from March 2020

Help with my American Express issue
The issue in GetHuman4482708's own words
I cancelled my American Express card on Thursday because I can no longer keep using it. **I have been away for the weekend, and come back today. Because of the changes over the weekend with COVID **, I have been on hold for a very long time. I owe some money which I can pay from my debt card. The money needs paying today or I am going to be charged. **I am worried that I will get charged if I cannot get it paid off today. **My online account is blocked because it's cancelled and I cannot therefore go onto the online chat. **I really need to know that if I don't manage to get through to them to pay this evening am I going to get charged? **Any help would be great. Many thanks Laura

GetHuman4482708 did not yet indicate what American Express should do to make this right.

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American Express

Customer service issue
Reported by GetHuman4482708
Mar 17th, 2020 - 7 months ago
Fixed
Seen by 2 customers so far
Similar issue to 924 others
0 customers following this
Items needed
Full card number
Name on the account
Last 4 of SSN
Billing Address
Your birthday

Timeline

GetHuman4482708 started working on this issue
Mar 17th 8:52pm
GetHuman4482708 confirmed the issue is fixed. Hooray!
Mar 18th 9:16pm