AmEx claims they can't deliver mail to my address and that it has been returned to them...

GetHuman-ziska's Update Account Info issue with American Express from March 2020

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Full card number, Name on the account, Last 4 of SSN, Billing Address, and Your birthday
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The only way to update account information is to log in and go to the settings feature or personal info on your account.
The issue in GetHuman-ziska's own words
AmEx claims they can't deliver mail to my address and that it has been returned to them as undeliverable at the address they have.*This is new. For years they've succeeded in sending me their bills.**So I want to check what address and personal info they have on me.*But there's no way for me to do that. I have no access to my personal info online.**And no email address to reach them. So I have to endure being kept on hold for a very long time, or maybe I should write a letter?**Thanks for your puzzling service... When do we get a bill from you?*******@***.com

GetHuman-ziska did not yet indicate what American Express should do to make this right.

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How Do I Dispute a Charge with American Express?How Do I Change My Online Username with American Express?How Do I Change My Online American Express Username?How Do I Dispute a Charge with American Express?
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American Express

Update Account Info issue
Reported by GetHuman-ziska
Mar 1st, 2020 - a year ago
Not resolved
Seen by 2 customers so far
Similar issue to 870 others
0 customers following this

Timeline

GetHuman-ziska started working on this issue
Mar 1st, 2020 1:49am