Amex increased the interest rate on my account. I contacted customer service and they...

GetHuman3995166's customer service issue with American Express from November 2019

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The issue in GetHuman3995166's own words
Amex increased the interest rate on my account. I contacted customer service and they said they couldn't reverse it. I've been a member since ****, my credit school is over ***, and when I signed into my account a splash screen offered me a $**,*** loan at *.**%, yet they bumped my card interest rate to about **%. Before canceling my card, I want to give Amex one more chance to reverse the decision. I hate to say goodbye but will never charge anything on a card that charges $**% for a highly creditworthy client, but I don't know how to get through to anyone with the ability to reverse this decision, if there is anyone.

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American Express

Customer service issue
Reported by GetHuman3995166
Nov 26th, 2019 - a year ago
Not resolved
Seen by 3 customers so far
Similar issue to 611 others
0 customers following this

Timeline

GetHuman3995166 started working on this issue
Nov 26th, 2019 12:59am

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