I used a ATM two weeks ago on Thursday *******, and disputed the charge because the con...

GetHuman3784401's customer service issue with American Express from October 2019

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The issue in GetHuman3784401's own words
I used a ATM two weeks ago on Thursday *******, and disputed the charge because the connection to the host time out, and I did NOT receive my funds. I contacted the store manager and she confirmed that the connection timed out and I did NOT receive my funds. I was told that it take up to ** business days for a dispute to be completed. I have patiently been waiting for my funds because I know I did NOT receive my funds, only for American Express SErve to email saying that the case has been closed because the owner of the ATM confirmed that funds was issued. I mean every ATM has a camera and also the store has video footage, and the manager confirmed that funds were not issued. I wonder what kind of investigation was done. I re-opened my dispute and was told that it would be another ** business days AGAIN! I have used this card for * years and NEVER had a problem until now, and they will not even issue my funds or apparently correctly investigate this right!

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American Express

Customer service issue
Reported by GetHuman3784401
Oct 17th, 2019 - 3 years ago
I have an issue with American Express too
Not resolved
Seen by 1 customer so far
Similar issue to 2439 others
0 customers following this

Timeline

GetHuman3784401 started working on this issue
Oct 17th, 2019 8:06pm

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