Unnecessary charges derbited against my account while the account was paid in full with no outstanding balance. I want the problem resolved by closing the account

GetHuman-mokgattr's Cancel Account issue with American Express from October 2019

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The issue in GetHuman-mokgattr's own words
I didn’t try to do anything. ... I settled my account which was owing R**,***.** on ** Sept ****. On the ** Oct **** the bank charged my account R***.** on finance charges includ internet banking. On the ** Oct **** there was additional charges to the amount of R**.** excluding a transaction to the value of R***.** which paid Audible ( never authorized this transaction). I would like all these charges to be reversed as they are unjustifiable, thereafter I would like this account to be closed with immediate effect.
This is frustrating because I found the charges serviced against my account were unlawful and unwarranted. Hence I need the account to be closed for good
I want the account to be closed for good
I have been a customer for over eight years now
I tried calling, only a robot to answering machine takes calls which does not address the problem
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American Express

American Express Platinum card account
Cancel Account issue
Reported by GetHuman-mokgattr
Oct 15th, 2019 - 2 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 2421 others
0 customers following this
Items needed
Full card number
Name on the account
Last 4 of SSN
Billing Address
Your birthday

Timeline

GetHuman-mokgattr started working on this issue
Oct 15th, 2019 2:51pm
GetHuman-mokgattr indicated the issue is not fixed yet.
Oct 16th, 2019 4:35pm
GetHuman-mokgattr indicated the issue is not fixed yet.
Oct 16th, 2019 4:42pm
GetHuman-mokgattr indicated the issue is not fixed yet.
Oct 16th, 2019 4:43pm
GetHuman-mokgattr indicated the issue is not fixed yet.
Oct 18th, 2019 2:44am

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