Good Morning, **I just received this billing statement for $***.** and do not know what...

GetHuman-khunbob's customer service issue with American Express from July 2019

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The issue in GetHuman-khunbob's own words
Good Morning, **I just received this billing statement for $***.** and do not know what it is for.**I have been in Thailand since May **, **** and if you billed me by U.S. Mail, I would not have seen it and below is the first notification I received???**If I truly owe you this amount, I will certainly pay it, but not until you tell me what it is for.**Regards,** Robert Vander Molen**I Thought Growing Old Would Take Longer***--------------------------------------------------------------------------------**From: American Express *mailto:AmericanE*****@***.com* *Sent: Sunday, July **, **** *:** PM*To: *****@***.com*Subject: Your Payment Has Not Yet Arrived*** Important Account Information * * Your Payment Has Not Yet Arrived * * Your Account Number Ending: ******* ** ** Dear Robert Vander Molen:** We'd like to remind you that your payment is due.** If you have already sent or scheduled your payment, thank you and please disregard this reminder.** Please see the information below for the convenient ways you can pay.** We offer several convenient ways to make a payment:** Online - You can make immediate or scheduled payments online at americanexpress.com*pbc ** By Phone - Call us anytime at *-***-I-PAY-AXP (*-***-***-****)** AutoPay - To help you pay on time in the future, enroll in AutoPay to schedule ongoing automatic payments at americanexpress.com*autopay ** Mobile (Card Products Only) - Download our mobile app or visit americanexpress.com using your smart phone or tablet** Sincerely,*American Express Account Services** **Account Summary * *Account Ending * Total Due * *Hilton Honors Card* ******* $***.*** ** ** * Total * $***.**

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American Express

Customer service issue
Reported by GetHuman-khunbob
Jul 14th, 2019 - a year ago
Not resolved
Seen by 8 customers so far
Similar issue to 2065 others
0 customers following this

Timeline

GetHuman-khunbob started working on this issue
Jul 14th, 2019 2:26pm