i wrote almost * hours ago that my gift card was activated at a restaurant that accepts...

GetHuman2894580's customer service issue with American Express from May 2019

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The issue in GetHuman2894580's own words
Use it at a restaurant that accepts American Express. They activated it and ran it through five times. It was declined each time (I have the receipts) in spite of the fact that you're showing the $**., untouched on my account still. I tried in vain to reach a human through both the phone number on the card and your website. The best???? I got was a promise that some robot would place the call for me (as the wait would be very long) and call me as soon as a representative was on the line. At one point I noticed i had approximately a ** minute wait. The next time I checked my computer it said "approximately a three minute wait". That was almost * hours ago. Next a message appeared congratulating me on fixing the issue myself & would I share how I achieved such great success. ... i wrote almost * hours ago that my gift card was activated at a restaurant that accepts American Express but was declined five times. I have the receipts showing it. It's a $**. gift card that has the $**. untouched on it, yet it's unusable. Unable to reach a human, in spite of trying everything I can think of, I found this page and I've been waiting for the call-back I was promised for almost NINE hours! To add insult to injury you send out some propaganda that I was able to fix it myself! You also left a notation that I didn't say what I wanted American Express to do? I WANT YOU TO CALL ME TO GET THIS STRAIGHTENED OUT! Is that clear enough for you? I would actually like to use this card . . . if that's even possible.
American Express used to mean something. The BEST. Now, sadly, apparently, it has become . . . The WORST. And please stop noting that I haven't expressed what I want American Express to do. Call me and fix your junky card so it works!!!!!!! CLEAR ENOUGH????????
Call me and fix the problem so I can use the card.
I'm not and after this I don't think I ever will be. It's a gift card.
I tried your phone number, the one you say to call with any problems. Nobody's home! After hitting every single option, I was sent here . . . * hours ago. AWESOME CUSTOMER SERVICE.
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American Express

American Express Gift Card
Customer service issue
Reported by GetHuman2894580
May 10th, 2019 - a mon ago
I have an issue with American Express too
Not resolved
Seen by 3 customers so far
Similar issue to 1843 others
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Items needed
Full card number
Name on the account
Last 4 of SSN
Billing Address
Your birthday
Timeline
GetHuman2894580 started working on this issue
May 10th 2:48am