I first received my AE gold card on December **, ****. I recently added all my charges...

GetHuman2606412's customer service issue with American Express from March 2019

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The issue in GetHuman2606412's own words
I first received my AE gold card on December **, ****. I recently added all my charges, credits and payments from the activity statements from the above date until the present (excluding pending charges) and I come up with several hundred dollars to the positive. However, I always have a large payment due. I fail to understand how this can be accurate. The activity statement from the first receipt of the card should equal the summary statement. Please explain!! Thank you!
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American Express

Customer service issue
Reported by GetHuman2606412
Mar 27th, 2019 - a mon ago
I have an issue with American Express too
Not resolved
Seen by 1 customer so far
Similar issue to 287 others
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GetHuman2606412 started working on this issue
Mar 27th 8:11pm