Hello! I have a problem understanding my account and hope you can help me. I first us...

GetHuman2606412's customer service issue with American Express from March 2019

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The issue in GetHuman2606412's own words
Hello! I have a problem understanding my account and hope you can help me. I first used my AM gold card on December **, ****. I went back to all charges and payments from that point on and subtracted any credits (returns) back as listed on my summary. I generally pay my full balance but may have let my balance ride over a couple of times. My question is this: Since there is no interest added onto my account balance, shouldn't the total summary at the bottom correlate with my activity of total charges and payments? I have added everything up since the beginning of receiving my card in **** to the present (with the exception of pending charges) and I have a total of payments that are quite a bit more than my overall charges and yet I am always sent a statement stating that I owe a balance. Soooo-shouldn't the overall activity statement of charges, credits and payments equal the summary report at the bottom without discrepancies?**Thank you!*E. Ferrell
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American Express

Customer service issue
Reported by GetHuman2606412
Mar 27th, 2019 - a mon ago
I have an issue with American Express too
Not resolved
Seen by 1 customer so far
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Timeline
GetHuman2606412 started working on this issue
Mar 27th 8:02pm