Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-giodel may need:
Full card number, Name on the account, Last 4 of SSN, Billing Address, and Your birthday
The issue in GetHuman-giodel's own words
My name is Giovanni Delgado, a new cardmember. American Express sent me my new card, ending account number *****, on October **. After waiting for ** days, the card has not arrived. If it got lost for any reason, send me another to my post office address: PO Box ***, Mercedita, PR *****. If it is necessary, cancel the first one. Maybe you sent me the first card to my physical address which I don't receive mail because of the location.
GetHuman-giodel did not yet indicate what American Express should do to make this right.
I have an issue with American Express too
How GetHuman-giodel fixed the problem
We are waiting for GetHuman-giodel to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.