Dear Amex representative,*I recently used Amex travel to book a hotel in Down San Franc...

GetHuman-happyant's customer service issue with American Express from September 2018

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Help with my American Express issue
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The issue in GetHuman-happyant's own words
Dear Amex representative,*I recently used Amex travel to book a hotel in Down San Francisco and spent a large amount of points ( ***,*** points) in a hotel. I am terribly dissapointed beyond words. The hotel was terrible and i am so unhappy Amex Platinum would have such a hotel in their website. First the hotel was more like a Hostel. My room did not have a bathroom or shower Both were out in the hall way to be shared by everyone on the floor. hotel was not so clean and the public restroom was roach infested. Was so upset that i even cut my trip short a night cause i could not find comfort or rest in such a hotel. As a loyal customer of amex platinum i expect higher standards from Amex. I use the card so i can enjoy my points in some good quality experiences. i am even considering using my Marriott rewards card going forward since i know the quality of hotels they offer. please help and explain why would amex have so low standards for their customers.

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American Express

Customer service issue
Reported by GetHuman-happyant
Sep 14th, 2018 - 3 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 628 others
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GetHuman-happyant started working on this issue
Sep 14th, 2018 8:25pm
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Sep 14th, 2018 8:25pm