Dear Amex representative,*I recently used Amex travel to book a hotel in Down San Franc...
GetHuman-happyant's customer service issue with American Express from September 2018
4 views | 628 similar | 0 following
Help with my American Express issue
Next: our robot will wait on hold for GetHuman-happyant to get a American Express rep on the line!
Always use the GetHuman Phone to call American Express. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman-happyant may need:
Full card number, Name on the account, Last 4 of SSN, Billing Address, and Your birthday
The issue in GetHuman-happyant's own words
Dear Amex representative,*I recently used Amex travel to book a hotel in Down San Francisco and spent a large amount of points ( ***,*** points) in a hotel. I am terribly dissapointed beyond words. The hotel was terrible and i am so unhappy Amex Platinum would have such a hotel in their website. First the hotel was more like a Hostel. My room did not have a bathroom or shower Both were out in the hall way to be shared by everyone on the floor. hotel was not so clean and the public restroom was roach infested. Was so upset that i even cut my trip short a night cause i could not find comfort or rest in such a hotel. As a loyal customer of amex platinum i expect higher standards from Amex. I use the card so i can enjoy my points in some good quality experiences. i am even considering using my Marriott rewards card going forward since i know the quality of hotels they offer. please help and explain why would amex have so low standards for their customers.
GetHuman-happyant did not yet indicate what American Express should do to make this right.
I have an issue with American Express too
How GetHuman-happyant fixed the problem
We are waiting for GetHuman-happyant to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common American Express customer problems.