I have tried many times to log into platinum support via the free dial and landline num...

GetHuman1044905's customer service issue with American Express from August 2018

Help with my American Express issue
The issue in GetHuman1044905's own words
I have tried many times to log into platinum support via the free dial and landline numbers for Japan but cannot ever reach an operator. I need to resolve an issue with points and platinum member benefits but cannot seem to reach AMEX. I need a better way than a lengthy hold*autovoice script that never connects me to an actual person that can help me. Why don't you have chat? Callback service? an email address??
GetHuman1044905 did not yet indicate what American Express should do to make this right.
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American Express

Customer service issue
Reported by GetHuman1044905
Aug 28th, 2018 - 4 mons ago
I have an issue with American Express too
Fixed
Seen by 4 customers so far
Similar issue to 552 others
0 customers following this
Items needed
Full card number
Name on the account
Last 4 of SSN
Billing Address
Your birthday
Timeline
GetHuman1044905 started working on this issue
Aug 28th 1:58am
GetHuman1044905 indicated the issue is not fixed yet.
Aug 28th 3:02am