I have tried many times to log into platinum support via the free dial and landline num...
GetHuman1044905's customer service issue with American Express from August 2018
Help with my American Express issue
The issue in GetHuman1044905's own words
I have tried many times to log into platinum support via the free dial and landline numbers for Japan but cannot ever reach an operator. I need to resolve an issue with points and platinum member benefits but cannot seem to reach AMEX. I need a better way than a lengthy hold*autovoice script that never connects me to an actual person that can help me. Why don't you have chat? Callback service? an email address??
GetHuman1044905 did not yet indicate what American Express should do to make this right.
I have an issue with American Express too
How GetHuman1044905 fixed the problem
We are waiting for GetHuman1044905 to fix the problem and share the solution with the rest of us customers.
Please help with my American Express issue
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.