I upgraded from the gold card to platinum. I did not get the promo i applied for. I hav...

GetHuman-cjsass's customer service issue with American Express from April 2018

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Help with my American Express issue
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The issue and preferred resolution, in GetHuman-cjsass's own words:
I upgraded from the gold card to platinum. I did not get the promo i applied for. I have charges that are not valid. Want bill paid in full. Payment is not due until May *th. I told them no promo. Didn't want the card. It's like talking to the enemy! Never before was it like this! HELP!
I trust that American Express will make this right and come up with a resolution that is fair.
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American Express

Customer service issue
Reported by GetHuman-cjsass
Apr 26th, 2018 - 3 mons ago
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GetHuman-cjsass started working on this issue
Apr 26th 1:43pm