I efiled my **** taxes with irs. They sent my deposit to my account which is through am...

GetHuman5969489's customer service issue with American Express Serve from April 2021

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The issue in GetHuman5969489's own words
I efiled my **** taxes with irs. They sent my deposit to my account which is through american express serve on my prepaid car. Its through jackson hewitt. It was deposited on the **th of march but has not shown. I cannot get an answer with the reps on the number i call which is on the back of the card. I need to know who i can talk to or what bank american express goes through to track my refund. I would like american express to tell me which bank it uses and a direct number instead of the reps just saying wait for an email.
They could make this right by giving me the main bank s name and number. I have been calling for * weeks now and same answer.
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American Express Serve

Customer service issue
Reported by GetHuman5969489
Apr 16th, 2021 - 4 months ago
Not resolved
Seen by 11 customers so far
Similar issue to 2375 others
0 customers following this
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Timeline

GetHuman5969489 started working on this issue
Apr 16th 10:06pm
GetHuman5969489 indicated the issue is not fixed yet.
Apr 16th 10:07pm
GetHuman5969489 indicated the issue is not fixed yet.
Apr 16th 10:07pm
GetHuman5969489 indicated the issue is not fixed yet.
Apr 16th 10:07pm
GetHuman5969489 indicated the issue is not fixed yet.
Apr 16th 10:07pm
GetHuman5969489 indicated the issue is not fixed yet.
Apr 16th 10:07pm
GetHuman5969489 indicated the issue is not fixed yet.
Apr 16th 10:08pm
GetHuman5969489 indicated the issue is not fixed yet.
Apr 16th 10:12pm
GetHuman5969489 indicated the issue is not fixed yet.
Apr 16th 10:16pm