I have two matters ONE is outstanding and not as in happy. I had identity theft from so...

GetHuman-skeer's customer service issue with American Express Serve from July 2020

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The issue in GetHuman-skeer's own words
I have two matters ONE is outstanding and not as in happy. I had identity theft from some individual in January of **** around $** some dollars, I’d like that back in MY account**My second measure is how come when I last spoke to a live representative they disregarded MY request for bank statements of four months past ago to be mailed to me BUT not even emailed to me did you do that much. **Well now I have a third matter, as a previous student I am entitled to get your promotional money back rewards ON my original blue serve card SINCE IT IS THE SAME AS AMERICAN EXPRESS SERVE...it’s in the thousands that I’ve invested to have this card as my provider for debit use, I’d like to see more than a measely $*.** amount I’ve incurred in points. I’m disappointed in your work ethics as a company, what will be done so I’m able to rest easier at night? **The second matter I’ll bring up once more I failed to receive three vital packages where I’m thinking in being confident the companies withdrew my funds for certain items I purchased YET no one of the packages came to my front door. As soon as you give me my owed as in months I’ve requested these bank statements, I will ask for a full refund on the counter-parts (companies who are unlawful) which will make me happy. What is your process to ensure I don’t switch debit companies? And I refuse to pay to reload money on my latest American Express Serve card, I had been sworn in on my previous card rights, only thing ..it had been stolen, we are talking I want restitution about being an Identity Theft victim.

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American Express Serve

Customer service issue
Reported by GetHuman-skeer
Jul 10th, 2020 - 3 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 2304 others
0 customers following this

Timeline

GetHuman-skeer started working on this issue
Jul 10th 7:40pm

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