My income tax was deposited ino my account, per IRS . But the card that I had was lost...

GetHuman-ktomtom's Trouble Receiving a Payment issue with American Express Serve from July 2020

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The issue in GetHuman-ktomtom's own words
My income tax was deposited ino my account, per IRS . But the card that I had was lost so a worker with Jackson Hewitt froze my account and I filed my card lost * stolen , I later received a new card . When I call the IRS animated system it tells me that $**** was deposited into my account but my card balance shows $*.** . I went to IRS where's my payment and it tells me that the IRS hasn't even released it but why dose it say that my money has been deposited in to my account . If so what account and how do I access this account ?

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American Express Serve

Trouble Receiving a Payment issue
Reported by GetHuman-ktomtom
Jul 8th, 2020 - 4 months ago
Not resolved
Seen by 3 customers so far
Similar issue to 2307 others
0 customers following this

Timeline

GetHuman-ktomtom started working on this issue
Jul 8th 4:51pm

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