Received card in Feb. with Tax Refund. Didn't know I needed to set up an acct. until...

GetHuman4754617's Card Activation issue with American Express Serve from May 2020

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Top Tip from another customer
Your social security number is required to activate your Green Dot credit card. If you never used a social security number then call 1-866-795-7605 to activate your Card. In the prompt you will hear what number to click to activate your new card. You will need to use the 3 digit code on the card to activate it.
The issue in GetHuman4754617's own words
Received card in Feb. with Tax Refund. Didn't know I needed to set up an acct. until I went to use it in March. It will not set up . First the password is wrong and then my secret word is wrong and now it's locked out and I'm told I never set it up, so they send me a link so I can set it up. All I get is "Fix Your Password". They tell me I'm on the wrong site, not this is what you sent me. So who's up for the challenge because now I'm really upset, my stimulus check when in it also!

GetHuman4754617 did not yet indicate what American Express Serve should do to make this right.

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American Express Serve

Card Activation issue
Reported by GetHuman4754617
May 2nd, 2020 - 10 months ago
Not resolved
Seen by 1 customer so far
Similar issue to 2161 others
0 customers following this

Timeline

GetHuman4754617 started working on this issue
May 2nd, 2020 12:39am

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